Claiming the costs for your treatment
You will always receive an invoice for the healthcare you received when your file is closed. This can be after the intake, if it turns out that we do not have a suitable treatment for you, if you want care elsewhere, or if the treatment has been completed.
Contract with your health insurer:
When we have a contract with your health insurer, you do not have to do anything: we will send the invoice directly to your health insurer. You will receive a payment specification after completion. In some cases, even though we do not have a contract, we may still declare directly to the health insurer. Also in that case, you don’t have to do anything.
No contract with your health insurer and we cannot send the invoice to the health insurer:
You will receive our invoice for your treatment by email. You then submit this to your health insurer yourself. They will let you know which amount they reimburse you. This will be the amount that you transfer to us. As soon as you have transferred that amount to us, and sent us the payment specification by email, you will receive a credit invoice for the difference. To do this, follow the next steps.
Payment of invoice:
- As soon as you have received reimbursement from your health insurer, you use this amount to pay our bill
- To show us that the amount you paid us corresponds to what you received from the health insurer, please send us the payment specification from your health insurer to: firstname.lastname@example.org
- After we have received and verified it, you will receive a credit note (remission) from us for the remaining amount
Health insurance deductible
The amount of the statutory health insurance deductible, which the insured has agreed with the health insurer, is always at his own expense. Even if you refrain from further treatment after the intake. The health insurer can specify these costs as part of your statutory deductible. Your intake and treatment will be settled by your health insurer against your outstanding deductible.
The statutory deductible on the health insurance is determined by the government every year. This is the mandatory minimum amount charged by your health insurer for all care used in a calendar year. For 2021 that amount is € 385.
You must therefore always pay your deductible if you receive care in the Netherlands and it is completely separate from the care we provide. So whether you go for treatment with us or somewhere else or receive another form of care, you will always be held responsible for this amount.
This means the following:
- If your health insurer has transferred amount X, but you still have to pay € 385 euro excess yourself. Then you have to transfer the amount X + € 385, – to us.
- Only transferring amount X to us is then not sufficient.
- We can only send the credit invoice when the amount paid out by your health insurer + the deductible has been transferred to us.
Overview of all Dutch Health insurers:
Health insurers with whom we have a contract and for which the one time contribution does not apply are:
- A.S.R. (De Amersfoortse, Ditzo)
- DSW (Stad Holland, In Twente)
- ONVZ (PNOzorg, VvAA, jaaah.)
- Eucare (Aevitae)
Health insurers with whom we do not have a contract, for which the one time contribution does apply, but where we can send the invoice directly to the health insurer:
- VGZ (UMC, IZA, Univé, Zekur, Bewust, IZZ, Promovendum, National Acadamics, Besured)
Health insurers with whom we do not have a contract, for which the one time contribution does apply and where we cannot send the invoice directly to the health insurer, which means you will receive the invoice:
- Menzis (Anderzorg, Hema)
- CZ (Nationale Nederlanden, Ohra, Just, CZ direct)
- Achmea (De Friesland, FBTO, Interpolis, Zilveren Kruis, ZieZo, ProLife, AON
- Eno (Salland, ZorgDirect)