5. No show rate
PLEASE NOTE: Cancel your appointment on time if you are unable to attend!
With the introduction of the Care Performance Model, we can only charge for direct contact with our clients. This includes: the sessions at our location, conversations via Zoom or by telephone, or treatment-related e-mails.
Previously, we could charge not only direct time, but also indirect time; so consultation moments between therapists, administration, all reports that have to written, letters to the GP, etc. If a session fell out, we could partly compensate by filling that hour with administrative matters for other clients. That is why we were able to charge a lower no show rate.
All this indirect time can no longer be included in the declaration from 1 January 2022, which is why we are forced to apply a different no show rate and a different term for cancellations.
No-show policy starting on January 1st, 2022
In the unlikely event that an appointment cannot take place, we ask you to cancel the appointment at least 48 hours (2 working days) in advance, or on Thursday before 12:00 if it concerns an appointment on Monday. This is free of charge.
If an appointment is canceled within 48 hours prior to the appointment, or after 12 noon on Thursday if it concerns an appointment on Monday, or is not canceled at all, we will charge a no show rate.
We charge €250 for an intake. If you still want to make use of the treatment offer of Focus GGZ and want to schedule a new intake interview, this is only possible in consultation with the intake coordinator and after paying the no show rate.
For other appointments on location, via Zoom or by telephone, a no show rate will be charged in the amount of the value of the relevant appointment. We can then no longer schedule a new client and therefore no longer fill that time with other billable activities. For the rate you can look in the aforementioned list. Then select the correct professional group, the planned duration of the consultation and whether it concerns a diagnostic or treatment consultation.
- If you have a regular treatment consultation of 60 minutes with your therapist, the amount of your no show rate is € 161
- If you have an evaluation consultation of 45 minutes with your therapist and the supervising therapist who is a GZ-psychologist (a mandatory part of the treatment), the amount of your stay-away rate is € 143 (therapist) + € 157 (supervising therapist) = € 300
If you are in treatment with us, it is of course possible that you cannot cancel the appointment in time. That’s why we meet you half way when canceling late the first time by charging half of the no show rate. After this first leniency, we will charge the full rate.
If you have not come to an appointment twice, we will discuss whether this is the right time for you to follow therapy. Failure to consistently attend treatment stands in the way of successful treatment. As a result, we cannot guarantee the correct care. There is then a chance that we will terminate the treatment.