How we work

When you opt for treatment at Focus GGZ, this process consists of 4 steps:

1. Intake

You are ready for the next step and we will help you with that! After you have completed the registration form, we will call you for an intake. We need a referral letter from your doctor before then. The intake cannot take place without this referral letter.

2. Treatment plan

After the intake we draw up a treatment plan. We always work with processes that have a clear head and tail. This way you always know where you stand and how long you will be working on the process. The treatment plan is always finalised in consultation with you.

3. Treatment

Our treatment is always given by an experienced psychologist. The treatment consists of individual sessions, but you also get homework so that you are consciously engaged with your process in between sessions. Only in this way will you be able to work constructively with the challenges you encounter.

4. Aftercare

We strive to help you as best we can, but we also know that you can always run into things after you have finished your treatment with us. That is why we offer the possibility to always contact us when things are going on that you cannot figure out by yourself.

Terms and Conditions

If you want to read everything again in your own time, you can find all the information in our general terms and conditions! Click here…

 

Complaints procedure

Complaints about your practitioner or our organization
Of course we do our very best to provide you with adequate care. Still, it may happen that you are not satisfied with something. In that case, we would appreciate it if you first discuss your complaint with your practitioner and try to resolve it together. Often a personal meeting in which you indicate what you are facing is also very pleasant for yourself and will be sufficient to continue the treatment. If you cannot reach an agreement together, you can decide to switch to a different practitioner or to turn to our “external” complaints officer. We will of course help you with this.
If all this does not lead to the desired result, you can consider submitting a complaint to the independent Healthcare Complaints Desk. An employee of the Complaints Desk will try to resolve your complaint with information and advice and will put you in touch with an independent complaints officer. He can mediate between you and us, so that together we can still find a good solution. You can easily reach the Healthcare Complaints Desk by calling telephone number 070-310 53 92. This is possible from Monday to Friday from 9 am to 5 pm. Or send an email to info@klachtenloket-zorg.nl. For more information, please visit the healthcare complaints desk.
 
The Disputes Committee

You can also submit a complaint to the external and independent Disputes Committee for Healthcare in general. Your complaint then becomes a dispute. An impartial, expert committee will assess your dispute and you will receive a binding decision. This means that both you and us must comply with the decision and cannot appeal against the decision. For more information about this, see the Healthcare Disputes Committee.

 
Complaints about your health insurer
For problems with your health insurer about, for example, the reimbursement of your treatment, you can contact the Stichting Klachten en Geschillen Zorgverzekeringen (SKGZ).

You can find more information about this in our complaints procedure. Click here…